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Shorter Winter
Frequently asked questions

Everything you might want to know before choosing your coat.

Sizing and fit

How do I choose my size?
Our sizes follow US women’s standard sizing (XS to XL, US 0 to 18). Measure your bust, waist and hips and compare them with our size guide, which you can view in inches or centimetres.
How do the coats fit?
Our coats are cut with room for a sweater or tailoring underneath. If you are between sizes, take your usual size.
How do the sweaters fit?
Our sweaters have an oversized, relaxed fit with dropped shoulders. Take your usual size for a relaxed drape, or size down for a closer fit.
Can you help me choose?
Of course. Write to hello@shorterwinter.com with your usual size and measurements, and we will advise you personally.

Cloth and care

What are the pieces made of?
Each product page lists the exact composition, such as 100% cashmere, camel hair or wool and cashmere, together with the weight of the cloth where known.
Where does your cashmere come from?
All of our cashmere is sourced from Australia. Each product page lists the full composition and the cloth it is woven or knitted into.
How do I care for a cashmere or wool coat?
Dry clean only, and only when needed. Between wears, brush gently with a natural-bristle clothes brush, let the coat rest on a broad, shaped hanger, and air it after wearing. Store it in a breathable cotton garment bag, never plastic, away from direct sunlight.
How do I care for a cashmere sweater?
Hand wash in cool water with a wool or cashmere detergent, or dry clean. Press out the water in a towel without wringing, and dry flat in shape, away from heat. Fold rather than hang. A cashmere comb removes any small pills that appear with wear.
How do I protect knitwear from moths?
Store pieces clean, folded in breathable bags with cedar or lavender, and air your wardrobe regularly.

Shipping, duties and taxes

How much does shipping cost?
Shipping is free on every order, to every country we deliver to.
When will my order arrive?
We prepare each order within 5 business days; delivery then takes 5–8 business days, so most orders arrive within 10–13 business days. See our shipping policy.
Will I pay duties or taxes on delivery?
No. Duties, import taxes and sales tax are included in our prices. The total at checkout is all you pay.
Can I change my address after ordering?
Write to hello@shorterwinter.com as soon as possible. We can update it before your order ships.

Returns

Can I return a piece?
Yes, within 14 days of delivery, unworn and unwashed, with tags attached. Email hello@shorterwinter.com first and we will send the return address. Return shipping is paid by the customer. See our return policy.
When will I be refunded?
As soon as your return arrives and has been checked, we refund the price of the item to your original payment method. Your bank may take a few business days to show it.

Orders and payment

How can I pay?
We accept major credit and debit cards, Apple Pay, Google Pay and Link, processed securely by Stripe. We never see or store your card number.
Do I need an account?
No. You can check out as a guest. With an account, your bag follows you across devices and your orders are kept in one place.
Can I change or cancel my order?
Orders can be cancelled or changed within 12 hours of being placed: write to hello@shorterwinter.com with your order number. After 12 hours your order is already being prepared and can no longer be cancelled, but you can still return it within 14 days of delivery.
A size is sold out. Can I be notified?
Yes. On a sold-out piece, leave your email and size, and we will write to you when it is made again.

Still have a question? Contact us.